Dynamics 365 for Field Service

Learn how to effectively configure a Dynamics 365 for Field Service implementation to maximize the tools and features available to efficiently manage a mobile work force.

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Audience Profile

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

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Course outline

• Module 1: Configure Microsoft Dynamics 365 Field Service
• Module 2: Configure bookable resources in Dynamics 365 Field Service
• Module 3: Schedule crews, facilities, and resource pooling in Dynamics 365 Field Service
• Module 4: Work order management, agreements, inventory, and purchasing in Dynamics 365 Field Service
• Module 5: Incident types in Dynamics 365 Field Service
• Module 6: Inspections in Dynamics 365 Field Service
• Module 7: Manage scheduling options in Dynamics 365 for Field Service
• Module 8: Customize the schedule board in Dynamics 365 Field Service
• Module 9: Deploying Resource Scheduling Optimization
• Module 10: Get started with the Dynamics 365 Field Service Mobile application
• Module 11: Customize and configure the Dynamics 365 Field Service Mobile application
• Module 12: Integrate Dynamics 365 Remote Assist with Dynamics 365 Field Service
• Module 13: Customer assets in Dynamics 365 Field Service
• Module 14: Set up Field Service to create work orders from IoT data
• Module 15: Create custom apps for Dynamics 365 Field Service
• Module 16: Gather customer feedback with Dynamics 365 Customer Voice